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Sample: from a real run of the intake agents, on a fictional firm
Open the letter, review it, and reply Approved or the changes you want to make.
Ellery & Sandoval LLP  ·  Intake
Claire Donnelly, family: engagement letter ready for your OK
For Joanne Pryce · from the intake agents · Fri Oct 23, 4:14 AM
Waiting for your review and approval
You: Open the letter, review it, and reply Approved or the changes you want to make.
Engagement letter, Claire Donnelly
Attached, in Word  ·  Engagement letter, Claire Donnelly.docx
  • Flat fee of $4,750 for the dissolution, in the firm's fee clause.
    Your consult note: "A flat fee of $4,750 for the dissolution"
  • Scope: the dissolution on the terms she and Mark Donnelly agreed. She keeps the house, he keeps his pension, the joint savings split evenly.
    Your consult note
  • Mark Donnelly named as the other party; he does not have a lawyer.
    Your consult note
Left for you  ·  1 blank, nothing guessed
  • ☐  The deposit, in section 5: the note gives the fee, not the deposit.
    Your consultation, Thu Oct 22, 2 pm; letter ready Fri Oct 23, 4:06 AM
1
left for you
1
reminder
0
pipeline updates by your team
Claire Donnelly came in on the web form on Monday, the conflict check found no match, Terrence Vaughn booked her with you after the callback, you met Thursday at 2 pm, and her letter is filled and waiting on you.
What happened, A to Z
Mon Oct 19
9:14 AM
Picked up from the web form
Claire Donnelly, on the web form
Clio: New inquiry
Mon Oct 19
9:15 AM
Conflict check: no match
Claire Donnelly and Mark Donnelly checked against the firm's matters and contacts
 
Mon Oct 19
2:40 PM
Callback booked for Tuesday, October 20, 11:00 AM
Terrence Vaughn, in the Intake channel
Clio: Callback booked
Wed Oct 21
8:00 AM
Reminder to the intake team: no call recorded in Clio
the morning check, in the Intake channel
 
Wed Oct 21
10:05 AM
Consultation booked with you, Thu Oct 22, 2 pm
Terrence Vaughn, in the Intake channel: "1 fit, family, flat fee, consultation Thursday, October 22, 2 pm, Joanne Pryce"
Clio: Consultation booked
Fri Oct 23
4:06 AM
Consultation call made Thu Oct 22, 2 pm; your note Fri Oct 23, 4:06 AM
Joanne Pryce, by reply
Clio: Consultation call made
Fri Oct 23
4:06 AM
Engagement letter filled, waiting on you
from the firm's template and your note
 
After your Approved
  • After your OK, the cover email to her waits as a draft in New clients with the letter attached; the intake team reviews it and sends it.
  • Unsigned after three business days: the intake team is reminded in the Intake channel.
  • Signed: her card moves to Hired and the matter opens in Clio.
Every move made on a person's words. Nothing sent to Claire Donnelly.

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